Help with your account or a script
Email support@scenaloom.com. Include your account email and, for a problem in a script, the project name and what you expected to happen.
If the app showed an error, copy the message as it appeared and say roughly when it happened.
Billing, refunds and withdrawal
A generation that fails, is declined or takes too long gives its credits back automatically. Within 14 days of buying a credit pack you can refund the credits from it you haven't used, from Settings → Billing. Within 14 days of a plan's first payment you can withdraw from it with the Withdraw from contract button in Settings → Billing, and get the payment back less the share of its plan credits you've used. A plan you cancel stays active until the end of the period you've paid for and isn't renewed. For anything else, write to support@scenaloom.com.
Report shared or published content
Anyone can report a shared or published page from the page itself, without an account. A person reviews every report within 48 hours and tells the reporter what was decided. To report by email instead, send the page's address and what is wrong with it.
Privacy requests
You can export your work, change sharing settings and delete your account yourself at any time. For any other privacy request, write from the email address on your account. The Privacy Policy says what we keep and for how long.
Press and partnerships
Write to the same address with who you are and what you have in mind. About Scenaloom describes what we build and the principles behind it.