Japan's Act on Specified Commercial Transactions (Article 11) asks an online seller to publish the information below. It covers Scenaloom's paid plans and credit packs. The Japanese version of this page is the one the Act requires; this page is a translation of it.
Seller
| Item | Details |
|---|---|
| Seller | The operator of Scenaloom. Its name will be disclosed without delay on request. |
| Person responsible for operations | Disclosed without delay on request. |
| Address | Disclosed without delay on request. |
| Phone number | Disclosed without delay on request. Please contact us by email first. |
| support@scenaloom.com | |
| Website | https://scenaloom.com |
To ask for the details above, write to support@scenaloom.com. We send them by email without delay.
Terms of sale
| Item | Details |
|---|---|
| Price | The price of each plan (monthly or yearly) and credit pack is shown on the pricing page and again on the confirmation step before payment. Prices are in US dollars. Visitors from Japan see them with consumption tax (10%) included, as do visitors from other countries whose law asks for prices with tax. The total you pay, with tax, is shown on the payment page before you pay. |
| Other charges | Tax, shown on the payment page. If you choose to pay in another currency, such as yen, the amount is converted at the payment provider's rate. Internet connection charges are yours. |
| Payment methods | Card, Apple Pay, Google Pay, Link or another method shown on the payment page. Payments are processed by Stripe; Link, LLC, a Stripe company, bills them as merchant of record and sends the receipt, and your statement shows LINK.COM*. |
| When you pay | Plans: the first payment when you order, then automatically at the start of each period (one month or one year). Credit packs: when you order. |
| When you receive it | As soon as the payment is confirmed: the plan starts, or the credits are added to your balance. |
| Term and renewal | Monthly plans renew every month and yearly plans every year until you cancel. For a yearly plan we email you the price and how to cancel 30 days before it renews. |
| Cancelling | Cancel any time in Settings → Billing. You keep the plan until the end of the period you paid for and nothing more is charged; the rest of a period is not refunded. |
| Withdrawal and returns | A digital service can't be returned once provided, but you can withdraw and get a refund as follows. Plans: within 14 days of the first payment, with Withdraw from contract here in Settings → Billing; we refund the payment less the share of its plan credits you have used, within 14 days. Credit packs: within 14 days of buying, refund the unused credits in Settings → Billing. See the Terms of Service and the Credits Policy. |
| Credit validity | Purchased credits and plan credits don't expire. Daily credits expire at midnight UTC each day. |
| System requirements | A current version of Chrome, Safari, Edge or Firefox on Mac, Windows, Linux or Chromebook, or the browser on a phone or tablet, with JavaScript on and an internet connection. Exporting a film in the browser needs a current desktop Chrome, Edge or Safari. |
When prices or these terms change, we say so on this page and on the pricing page first.