Changes effective November 5, 2026: daily credits no longer roll over, and free accounts no longer stop receiving them while holding three days’ worth; welcome credits arrive with your first scene; referral rewards follow the rules below. No credit prices changed.

Getting credits

  • Daily refresh credits are added each UTC day according to your plan, the first time you use Scenaloom that day. They don’t roll over: whatever is left of a day’s daily credits expires at midnight UTC, when the next day’s arrive, and shows in your credit history as “Unused daily credits expired”. Only daily credits expire this way; welcome, bonus, referral, plan and purchased credits are not affected.
  • Welcome credits are added once per email inbox, after you write your first scene. They aren’t given to temporary email addresses, and when many new accounts join from one network in a day they may arrive the next day.
  • Credits you buy don’t expire. They stay in your balance until you spend them or close your account.
  • Free credits (daily, bonus and referral) and plan credits are spent before purchased credits.
  • We give at least 30 days’ notice, in the app and by email, before raising the credit price of any kind of generation. Lower prices apply straight away.
  • Credit packs can be purchased and are added after payment is confirmed.
  • Referral rewards are added when a friend you invited buys credits or a plan (100 credits), or creates something and has been with Scenaloom for a week (25 credits). Up to 5 referral rewards every 30 days. An invitation code must be used within 7 days of creating the account. Friends who share your device, network or email inbox don’t earn a reward, and a reward is taken back if the friend closes their account or is refunded within 30 days of it.

Spending credits

Media generation shows its credit cost before you start, and larger amounts ask you to confirm. Video costs depend on the model and the clip’s length. Credits are taken when a generation begins. Daily spending limits apply and rise with what you have purchased.

Refunds

If a generation fails, is declined under the provider’s content rules, takes too long, or is stopped before it finishes, its credits are returned to your balance automatically. After several declined requests in a day, generation pauses for an hour. Within 14 days of buying a pack you can refund the credits from it you haven’t used, from Settings → Billing; the refund is that share of what you paid, to your original payment method. After 14 days packs are non-refundable except where the law requires. Daily credits refunded after their day has ended come back as bonus credits.

Questions

Contact support@scenaloom.com with the order or task reference.